We realise everyone is different and that your needs might be different. We are committed to treating everyone fairly, with courtesy and respect and believe everyone should receive the same quality of service.
Under the Equality Act 2010, as a public authority we have legal duties to:
Eliminate discrimination, harassment, victimisation and any other prohibited conduct
Advance equality of opportunity
Foster good relations between people
Publish objectives to demonstrate how we will meet the above legal duties and publish information on our performance
The duties apply to nine ‘protected characteristics’. These are age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
We acknowledge and welcome our legal duties and use the legislation and national guidance as a framework to eliminate inequality. However, we are not only driven by legislation - our policy and work programmes are also in response to local needs.
The Equality Advisory and Support Service (EASS) is a service that was created to offer advice and support to both individual people and big organisations.
For individuals they can offer advice for you about your human rights and if they are being abused. They can also offer one-to-one support to help you get the outcome you want and resolve issues you may have without getting the law involved.
By giving support to individuals it allows organisations, who these people would have been sent to, to free up resources and concentrate on bigger problems. All information is kept safely however the EASS can give information on issues that have been solved in your area.
Who to contact
To contact the EASS you can call 08088 000082 or text 08088 000084.
You can also go on the EASS website where you can chat with someone from the service for free.
If you cannot find what you are looking for in our search facility, you can use
our A-Z index to find the service you require.