Revenues and benefits

Collection and recovery of Business Rates

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit www.maidstone.gov.uk
  • when you contact us in writing
  • speak to us on the phone
  • by email or any other type of electronic communication
  • talk to us face to face

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number
  • Email address
  • Criminal Background
  • Financial
  • Court Proceedings
  • Employment.

Our legal basis for using your information is:

Compliance with a legal obligation We will use your information to: To monitor and recover owed business rates.

We will use your information to:

To monitor and recover owed business rates.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

Valuation Office Agency.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to the collection and recovery of Business Rates will be kept for 6 years.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Collection and recovery of Council Tax

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit www.maidstone.gov.uk
  • when you contact us in writing
  • speak to us on the phone
  • by email or any other type of electronic communication
  • talk to us face to face

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number
  • Email address
  • Health/Disability
  • Financial information
  • Employment
  • Landlord and Agent details
  • Criminal Background
  • Court Proceedings.

Our legal basis for using your information is:

Compliance with a legal obligation

We will use your information to:

Maintain and update Council Tax records, to monitor and recover owed Council Tax.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

Maidstone Borough Council takes its obligations under the Data Protection Legislation very seriously, and will not disclose information to any unauthorised person. This authority is under a duty to protect the public funds it administers and we may share information provided to us with other services within the council or other bodies responsible for auditing and administering public funds, that have a legitimate reason to request the disclosure e.g. the prevention detection of fraud.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records will be kept for 6 years.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Council Tax investigationsĀ 

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit www.maidstone.gov.uk
  • when you contact us in writing
  • speak to us on the phone
  • by email or any other type of electronic communication
  • talk to us face to face

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number,
  • Email address
  • Health/Disability
  • Financial Information
  • Employment
  • Landlord and Agent details.

Our legal basis for using your information is:

Compliance with a legal obligation.

We will use your information to:

To ensure that we are offering the correct amount.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above:

  • Kent Intelligence Network
  • Local Authorities
  • Central Government

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records will be kept for 6 years plus 1 year.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Discretionary Housing Payments

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit www.maidstone.gov.uk
  • when you contact us in writing
  • speak to us on the phone
  • by email or any other type of electronic communication
  • talk to us face to face

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number,
  • Email address
  • Health/Disability
  • Financial Information
  • Employment

Our legal basis for using your information is:

Official Authority and public task.

We will use your information to:

To process awards of Discretionary Housing Payments.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above:

Housing Associations

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to Discretionary Housing Payments will be kept for 6 years plus 1 year.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Exceptional Hardship Payments

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit www.maidstone.gov.uk
  • when you contact us in writing
  • speak to us on the phone
  • by email or any other type of electronic communication
  • talk to us face to face

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number,
  • Email address
  • Health/Disability
  • Financial Information
  • Employment

Our legal basis for using your information is:

Compliance with a legal obligation.

We will use your information to:

To process awards of Exceptional Hardship Payments.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above:

We do not intend to share this data. Should we need to at any time, we will seek your consent.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to Exceptional Hardship payments will be kept for 6 years plus 1 year.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Housing Benefit and Council Tax Benefit claims

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit www.maidstone.gov.uk
  • when you contact us in writing
  • speak to us on the phone
  • by email or any other type of electronic communication
  • talk to us face to face

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number,
  • Email address
  • Health/Disability
  • Financial Information
  • Employment
  • National Insurance
  • Identification
  • Visas

Our legal basis for using your information is:

Compliance with a legal obligation.

We will use your information to:

To ensure the correct award of benefits as they are means tested.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above:

Central Government departments.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to Housing Benefit and Council Tax Benefit claims will be kept for 6 years plus 1 year.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Housing Benefit investigation

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit www.maidstone.gov.uk
  • when you contact us in writing
  • speak to us on the phone
  • by email or any other type of electronic communication
  • talk to us face to face

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number,
  • Email address
  • Health/Disability
  • Criminal background
  • Vehicle registration
  • Financial Information
  • Court proceedings
  • Employment
  • Date of birth
  • National Insurance

Our legal basis for using your information is:

Compliance with a legal obligation.

We will use your information to:

To investigate fraud being committed by claimants.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above:

  • Housing Associations
  • Credit Agencies
  • Central Government departments
  • Police
  • Local Authorities

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to Housing Benefits Investigations will be kept for 6 years plus 1 year.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Reviews

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit www.maidstone.gov.uk
  • when you contact us in writing
  • speak to us on the phone
  • by email or any other type of electronic communication
  • talk to us face to face

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number,
  • Email address
  • Health/Disability
  • Financial Information
  • Probate details

Our legal basis for using your information is:

Compliance with a legal obligation.

We will use your information to:

To ensure we are awarding the correct discounts, exemptions and benefits.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above:

  • Local Government
  • Central Government departments
  • Police
  • Housing Associations

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to reviews will be kept for 6 years plus 1 year from the end of the review.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website