Park and ride faq


Changes to Park & Ride from 1 June 2018

We have provided a comprehensive list of frequently asked questions about changes to the Park and Ride service.

What is different about the new service?

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The service offers an easy and cost effective way to travel for people who live, work or visit the borough Monday to Saturday.

The service costs £2.50 and allows one vehicle to be parked at either Willington Street or London Road Park and Ride sites with up to five passengers to travel on the bus.

When will the service be launched?

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Friday 1 June 2018

What are the operating hours?

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The service operates Monday to Saturday from 6.30am to 7pm.

The car parks are also open on Sundays from 6am to 11.59pm.

How can I buy my ticket to park & ride?

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Payment to park can be made in the following ways:

  • Contactless Debit/Credit cards
  • Card Insertion (no PIN required)
  • Apple/Android Pay or
  • The RingGo Smartphone App

Can I still pay for my ticket on the bus?

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Payment won't be taken on the bus. This allows us to reduce loading times during peak hours to provide a more timely and accurate service.

All payment must be completed in advance by using any one of our easy payment methods:

  • Contactless Debit/Credit cards
  • Card Insertion (no PIN required)
  • Apple/Android Pay or
  • The RingGo Smartphone App

Can I buy a season ticket?

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No discounted, concessionary or season ticket is available. A ticket to park must be purchased for £2.50.

How much does it cost to use the RingGo app?

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It's free, however if you choose to opt for text receipts or reminder it'll cost 20p per service.

They are optional and can be turned off in the ‘Account’ tab of the app settings.

If I don't park can I still use the service?

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Our service is aimed at passengers who would ordinarily use their car to travel and park in the centre of town. Not passengers wishing to access the service on foot or by other means of transport.

Our aim is to help ease traffic congestion whilst providing a cost effective alternative to car use.

Alternative bus routes can be found by visiting the Arriva Bus website.

If I walk to the Park & Ride and have a senior bus pass do I have to pay?

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Senior bus passes can no longer be used on this service. The fee to park is £2.50 which includes travel by bus to Maidstone.

I have a senior bus pass and a blue disabled badge, do I have to pay?

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All pay units are fully Disability Discrimination Act 2005 compliant to increase accessibility. Blue Badge holders and English National Concessionary Travel Scheme pass holders will still have to pay for parking.

I have a Seniors/English National Concession Travel Pass, can I use this on the Park & Ride?

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From the 1 June 2018 you won't be able to use a free bus pass on the service. If you wish to use it a car can be parked in the car park for £2.50. This fee includes travel to Maidstone for a driver and up to five passengers.

If I have a disabled blue badge do I need to pay to Park & Ride?

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Yes. From the 1 June you will need to pay the fee of £2.50 to park. All of our pay units comply with the Disability Discrimination Act 2005. There is also an option to pay to park using a cashless method of payment.

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