Council Tax hardship fund

As part of the response to coronavirus (COVID-19), the government announced a national £500 million hardship fund to provide Council Tax relief for vulnerable households. We have now made the relevant adjustments to the Council Tax bills for all working age people that get Council Tax Support. If this applies to you, we will send you a new Council Tax bill showing the amount of the adjustment, and any amount left to pay

Pay your Council Tax Bill

Allocation of Payments

If you have Council Tax arrears and the payment you make does not match the amount that is due for the current year, then your payment will be allocated to the oldest debt.

You'll need to let us know which debt you are making a payment for via email.

Payment Methods

Please find below our accepted payment methods.

You can pay monthly, pay the full amount in one go or pay half yearly. You will automatically be given monthly installments. To change this, email us.

Direct Debit

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You can pay your Council Tax, amongst other charges, on our online portal.

You can use our online form to:

Change your bank details.
Change your payments from 10 to 12 monthly instalments.
Change your payments from 12 to 10 monthly instalments

From this, we'll then be able to update your details.

Set Up a Direct Debit

Online Payment

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Please use our online form if you wish to make Council Tax payments online.

You can pay by debit or credit card. We accept Visa, Visa Debit and Mastercard.

Check Balance and Pay Online

Phone Payment

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You can pay using our automated payment line: 01622 602544.

To make a payment, choose option 1. You will need to have your Council Tax reference number ready and we will need to know how much you want to pay.

You can pay using debit card. We accept Visa Debit and Maestro.

Bank Transfer

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You can pay by bank transferring. Our bank details are as follows:

Bank: Lloyds Bank
Account Name: Maidstone Borough Council
Sort Code: 30-00-00
Account Number: 02390027

Please also quote your Council Tax reference number (this starts with a 1).

The payment must be with the council by the tenth of each month.

What happens to your Council Tax payments?

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They are broken down and sent to:

Kent County Council
Kent County Council – Adult Social Care
Maidstone Borough Council
Police and Crime Commissioner
Kent & Medway Fire & Rescue

You can find out more information on how much money goes to each area per band as well as how much we put into our essential services here.