Issue - meetings

Key Performance Indicator Update Quarter 2 HCL

Meeting: 27/11/2018 - Heritage, Culture and Leisure Committee (Item 100)

100 Key Performance Indicator Update Quarter 2 HCL pdf icon PDF 68 KB

Additional documents:

Minutes:

The Committee considered the report of Ms Anna Collier, Policy and Information Manager, which detailed the progress of key performance indicators for the Heritage, Culture and Leisure Committee that related to the delivery of the Strategic Plan 2015-2020.

 

It was noted that:-

 

·  4 out of the 5 targeted KPIs achieved their target, compared to 5 in quarter 1.

·  The Hazlitt Theatre sold 52.5% of all available tickets during quarter 2, against a target of 50%.

·  The target for the number of students benefitting from the Museum’s educational service was not achieved in quarter 2 but this was a seasonal trend due to the period covering the school summer holidays.

·  Footfall at the Museum and Visitor Information Centre was up to 18,448 against a target of 16,250.

·  The number of approaches to the Visitor Information Centre was 1,092 against a target of 782.

·  198,370 people, against a target of 186,079, used the facilities at the Leisure Centre during the period.

 

In response to questions from Members, Officers advised that:-

 

·  The Policy and Resources Committee was due to consider the  Vision, Priorities and Outcomes for the new Strategic Plan at its meeting on 28 November and as a result new Performance Indicators would be considered by the various Service Committees in March.  Therefore the Committee could start to consider re-profiling some of the existing performance indicators and suggest new indicators.

·  The target for the provision of the educational service needed to be re-profiled to take into account seasonal variations in demand.

·  The Museum’s Director would be asked to consider special openings for the Museum when there were events in the town centre such as the Remembrance Sunday Parade.  Higher footfall in the town centre during these events may drive greater visitor numbers at the Museum. 

 

RESOLVED: That

 

1)  The summary of performance for Quarter 2 of 2018/19 for Key Performance Indicators (KPIs) be noted.

2)  Officers profile new performance indicators across the range of services that the Committee monitor and bring back the options in January.

Voting:  Unanimous