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2017/18 Stage 2 Complaint Volume Summary:

The number of complaints received can be broken down across the Services as follows:

 

Service Area

Stage 2

% of overall stage 2 received

Benefits

1

0.93%

Building Control

0

-

Communications

0

-

Community Protection

6

5.56%

Council Tax

12

11.11%

Crematorium & Cemetery

0

-

Customer Services

0

-

Democratic Services

0

-

Development Management (Planning)

19

17.59%

Digital Services

0

-

Economic Development

1

0.93%

Environmental Health

0

-

Environmental Services (Depot)

4

3.70%

Facilities Management

0

-

Finance

0

-

HLD

0

-

Housing & Health

1

0.93%

Housing Homelessness

3

2.78%

Housing Register

8

7.41%

ICT

1

0.93%

Legal

0

-

Licensing

0

-

Market

0

-

MCL (Events, Leisure Centre, Hazlitt)

4

3.70%

Mid Kent Enforcement

1

0.93%

Parking

17

15.74%

Parks & Open Spaces

8

7.41%

Planning Enforcement

2

1.85%

Planning Policy

1

0.93%

Planning Support

1

0.93%

Policy and Information

0

-

Property and Procurement

0

-

Registration Services

2

1.85%

Waste

*16

14.81%

Complaints logged and subsequently referred to Kent County Council

n/a

n/a

Total

108

 

*Of these, 45 Stage 1 complaints and 7 Stage 2 complaints were due to the snow.

 

 

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