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2017/18 Stage 1 Complaint Volume Summary:

The number of complaints received can be broken down across the Services as follows:

 

Service Area

Stage 1

% of overall stage 1 received

No. Responded  Late

% Late

Benefits

26

3.57%

0

0%

Building Control

2

0.27%

0

0%

Communications

2

0.27%

0

0%

Community Protection

39

5.36%

5

12.8%

Council Tax

72

9.89%

4

5.6%

Crematorium & Cemetery

1

0.14%

0

0%

Customer Services

17

2.34%

3

17.6%

Democratic Services

1

0.14%

0

0%

Development Management (Planning)

64

8.79%

16

25%

Digital Services

14

1.92%

0

0%

Economic Development

3

0.41%

1

33.3%

Environmental Health

5

0.69%

1

20%

Environmental Services (Depot)

51

7.01%

0

0%

Facilities Management

1

0.14%

1

100%

Finance

2

0.27%

0

0%

HLD

2

0.27%

0

0%

Housing & Health

8

1.10%

0

0%

Housing Homelessness

13

1.79%

1

7.7%

Housing Register

26

3.57%

1

3.8%

ICT

2

0.27%

1

50%

Legal

2

0.27%

2

100%

Licensing

1

0.14%

0

0%

Market

3

0.41%

0

0%

MCL (Events, Leisure Centre, Hazlitt)

48

6.59%

6

12.5%

Mid Kent Enforcement

5

0.69%

0

0%

Parking

93

12.77%

1

1.1%

Parks & Open Spaces

37

5.08%

2

5.4%

Planning Enforcement

11

1.51%

4

36.4%

Planning Policy

1

0.14%

1

100%

Planning Support

3

0.41%

0

0%

Policy and Information

1

0.14%

0

0%

Property and Procurement

1

0.14%

0

0%

Registration Services

16

2.20%

4

25%

Waste

*150

20.6%

0

0%

Complaints logged and subsequently referred to Kent County Council

5

0.69%

-

-

Total

728

 

 

 

*Of these, 45 Stage 1 complaints and 7 Stage 2 complaints were due to the snow.

 

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