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2017/18 LGO Complaint Volume Summary:

The number of complaints received can be broken down across the Services as follows:

 

LGO Complaint Description

Service Areas

No. of stage 1 complaints

No. of Stage 2 Complaints

No. received by the LGO

Number Upheld

Adult Care Services

N/A

-

-

-

-

Benefits and Tax

Benefits

Council Tax

98

13

12

1

Corporate and Other Services

Communications

Customer Services

Democratic Services

Digital Services

Economic Development

Facilities Management

Finance

ICT

Legal

Licensing

Market

MCL

MidKent Enforcement

Policy and Information

Property and Procurement

Registration Services

119

9

5

0

Education and Children’s Services

N/A

-

-

-

-

Environment Services

Community Protection

Crematorium & Cemetery

Environmental Health

Environmental Services (depot)

Parks and Open Spaces

Waste

283

34

7

2

Highways and Transport

Parking

93

17

5

0

Housing

Housing & Health

Housing Homelessness

Housing Register

47

12

2

1

Planning and Development

Building Control

Development Management

HLD

Planning Enforcement

Planning Policy

Planning Support

83

 

23

 

7

1

Other

*

 

 

1

 

(Complaints logged and subsequently referred to Kent County Council = 5)

*The LGO received 1 complaint from ‘other’, however would not provide additional information regarding which service this was for. As such, for the purpose of future reporting, we will consider this complaint under ‘Corporate and Other Services’.

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