MAIDSTONE BOROUGH COUNCIL
Cobtree Manor Estate Charity Committee
Minutes of the meeting held on Friday 28 April 2017
Councillor McLoughlin (Chairman), and
Councillors Cox, Mrs Gooch, Perry and Mrs Wilson
Mr R Hext – Cobtree Charity Limited
53. Apologies for Absence
There were no apologies for absence.
54. Notification of Substitute Members
There were no Substitute Members.
55. Notification of Visiting Members
His Worshipful the Mayor, Councillor Butler was in attendance as a Visiting Member for Agenda Item 8 – Report of the Head of Regeneration and Economic Development – Cobtree Manor Park Café Easter Holiday Trials.
56. Disclosures by Members and Officers
There were no disclosures by Members or Officers.
57. Disclosures of Lobbying
There were no disclosures of lobbying.
58. Exempt Items
RESOLVED: That the items on the agenda be taken in public as proposed.
59. Minutes of the meeting held on 30 March 2017
The Head of Regeneration and Economic Development advised the Committee that Resolution 4 to the report of the Head of Regeneration and Economic Development – Cobtree Manor Park Visitor Centre/Café Update – March 2017 would not now be going ahead.
By way of an update the Leisure Manager advised that he had contacted Kent Highways about the feasibility to build a tunnel under Forstal Road to join up Cobtree and Kent Life. However, he had still not had a response. The Committee requested that should a response not be received by the next meeting a letter be sent to the relevant Cabinet Member of KCC from the Chairman.
RESOLVED: That the Minutes of the meeting held on 30 March 2017 be approved as a correct record and signed.
60. Report of the Head of Regeneration and Economic Development - Cobtree Manor Park Cafe Easter Holiday Trials
The Committee considered the report of the Head of Regeneration and Economic Development which provided an update on the various activities that were trialled at Cobtree Manor Park Café during the Easter holidays in April 2017 to improve the operation and profitability of the café..
The Leisure Manager explained that the trial was carried out
over the Easter holidays from 4th April to 21st April
It was noted that a survey was undertaken at the same time
which assessed the satisfaction level of the customers of the café since the
changes had been made to reduce the time spent waiting for food orders. A total
of 42 responses had been received and these had been mainly positive.
The Committee was informed that:-
The simplified ‘Schools Out Menu’ had enabled the kitchen staff
to deal with orders more quickly and was therefore considered a success.
A price increase of 15% had been introduced from 6th
April and prices were considered comparable with other park cafes.
The quality recyclable cutlery and packaging introduced during
busy periods had been well received by customers and had enabled the kitchen
staff to work more efficiently.
The queues experienced in the Café had been mainly due to people
wanting to buy ice creams or drinks. This was resolved by utilising a second
point of sale, opened up during busy times, selling just ice creams and drinks
which had also proved successful.
There had been problems with users of the car park parking
inefficiently and blocking the entrance to the overflow car park. It was noted
that there had been an occasion when the car park was full and visitors had
parked out on the main Forstal Road. A report on a redesign for the car park
and costings would come to a future meeting of the Committee.
There was an issue of storage for stock and various initiatives
were being looked at such as hiring a mobile cold store for the 6 weeks summer
holiday period etc.
There was a resource issue where there was very little resilience
in the team, various initiatives would be looked at, including a duty manager
There was also a need to clearly define the duties of all staff
within the park, including the Park Ranger to ensure any issues that arose were
dealt with by the most appropriate person..
A dialogue had already taken place with the Catering Development
Manager of Mote Park Café to collaborate to have more buying power.
That the contents of the report on Cobtree Manor Park Café as set out in
Appendix 1 be noted; and
That the trial arrangements be made permanent during school holidays,
bank holidays and busy times.
61. Duration of Meeting
11 a.m. to 12.30 p.m.