Information and Corporate Policy Officer presented the Key
Performance Indicator Update to the Committee and it was noted
that, for this quarter:
(1) of targeted Key Performance Indicators (KPIs) achieved their
50% of indicators, where previous data was available for
comparison, performance improved compared to the same quarter last
reason that the three KPIs which related to the Museum and Visitor
Information Centre had not reached their target was because major
refurbishment had taken place to install a new lift and the Ancient
Lives Gallery at the Museum, which meant the closure of two of the
Museum’s galleries. The Officer advised the Committee that
performance should therefore improve in the next
noted that the Committee were keen that any galleries or areas of
the Museum which were closed for refurbishment in future should be
managed to minimise the impact on performance.
response to questions from the Committee, the Head of Regeneration
and Economic Development advised that:
·The target value for the percentage of all available
tickets sold at the Hazlitt Theatre was what was included in the
contract with Parkwood Leisure. The reason that the target for this
KPI seemed low was because Parkwood Leisure had to ensure a varied
programme of events and new and challenging shows.
·The performance indicator measure for the number of
users at the Leisure Centre was targeted as a 5% increase on the
value that was measured the year before. This was a contractual
·The Leisure Centre was diversifying the activities
that were run in order to engage with new markets and to ensure
that they were not losing out to the private sector.
·The contacts to the Visitor Information Centre
included telephone enquiries, personal enquiries and email
·The system which recorded the number of calls to the
Visitor Information Centre had been out of order since July and
there was a possibility of retrieving the missing data since the
system had first been out of order. The Head of Regeneration and
Economic Development agreed to inform Members why the system had
been out of order following the meeting.
·A dedicated electronic visitor counting system had
now been purchased for the three external entrances of Maidstone
Museum. This would provide a more accurate record of footfall
because it would count individuals in groups and would not miss
people at busier times.
Committee were concerned with the low values of KPIs which related
to the Museum and Visitor Information Centre. The Committee
requested that, as there was no meeting of this Committee in
February, the summary of performance for Quarter 3 of 2017/18 be
circulated to the Committee by email by the end of January 2018,
before being reported to the Committee in March 2018. This would
ensure that any trends found in the performance of KPIs would be
detected before budget setting at Council took place.
1.That the summary of performance for Quarter 2 of
2017/18 for Key Performance Indicators be noted.
2.That the summary of performance for Quarter 3 of
2017/18 for Key Performance Indicators be circulated to the
Committee by email by the end of January 2018.