Some of our services are impacted by Coronavirus (COVID-19). Get the latest service updates, support for businesses and help with benefits and money
If you need support or think you can help visit our Community Hub page.
We have a responsibility in maintaining an accurate electoral register and the household enquiry form is an important part of this.
Don’t ignore it, you must return it!
To achieve this we need to know who is eligible to register to vote within a household.
Follow the simple instructions provided and remember the best way to return the form is online as this saves the council time and money.
Go online and use your security code printed on the form.
Did you know that returning your HEF form means you can vote in elections and may improve your credit rating?
The Household Enquiry Form provides us with the information that we need to contact anyone who is eligible to register to vote and provide them with further information to individually register. Visit our registering to vote page for more information.
Watch the video below to find out what the Household Enquiry Form is:
Yes it is a legal requirement to complete the form, a household who does not respond can be fined up to £1,000.
If you have received a Household Enquiry Form you must confirm or amend the details on the form by 1 November 2019 before we republish the register.
To confirm the details are correct you can go online, call the automated telephone service 0800 197 9871 or by returning the completed form in the post.
To amend any details, to add or delete residents you must either go online, or return the form by post.
The form is addressed to "The Occupier" and so everyone living at the property is jointly responsible for returning the form. Only one person in the house has to reply providing they have checked the details with each person listed.
You need to include the name and nationality of anyone who lives at the address over the age of 16.
If there are no residents at the property please tick the relevant box in section 4 of the Household Enquiry Form.
If you have told us about changes on your Household Enquiry Form (HEF) our Electoral Services Team will undertake the following action(s)
Please note: adding a new resident to the Household Enquiry Form will not automatically register them to be able to vote in elections.
If you have received a Household Enquiry Form and the previous residents are named or the names on the form are incorrect you can visit household response website to make amendments. This option saves the council time and money.
Alternatively amend the form and return it. You should cross through the names of the people no longer resident at the property and then fill in the required information for all new residents at the address who are 16 and over. Please use the prepaid return envelope to send the amended form back to us.
Yes, new residents will need to apply online at register to vote. The Household Enquiry Form is not a means of registering on the electoral roll.
If residents added to a Household Enquiry Form do not register online, we will send out an Invitation to Register form through the post.
You are not required to supply your contact details but it will help us to contact you should there be any issues with your form.
Contact details can only be used for the registration process and will not be shared unless there is supporting evidence/legislation to allow this. We follow strict GDPR rules to protect your information. You can view our data protection pages for more information.
If a HEF is not returned by the 2 August 2019 a further reminder will be sent. If you do not return the reminder form you will receive a visit from one of our canvassers who will complete the form with you. Responding online as soon as possible saves the council time and money.
Failure to complete a HEF can result in a fine of up to £1,000.
Amend the details on the form as necessary (cross off or add people) and write on the form that you have already used the telephone/internet service but the information on the form is the most up to date.
Cross off their name on the form making it clear that the elector is now deceased. Please return the Household Enquiry Form with a copy of the death certificate to stop any further information requests
If you cannot find what you are looking for in our search facility, you can use our A-Z index to find the service you require.