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Key Performance Indicators 2018/19 - Q4 Update

Meeting: 04/06/2019 - Economic Regeneration and Leisure Committee (Item 19)

19 Key Performance Indicators 2018/19 - Q4 Update pdf icon PDF 67 KB

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The Data Intelligence Officer introduced the report.  It was explained that the camera used to calculate “Footfall on the High Street” had been obscured during construction works on the High Street.  This contributed to a lower performance for the Key Performance Indicator (KPI) during Quarter 4.  It was stated that an automated counting system had been introduced at the Museum.  Consequently, the “Footfall at the museum and Visitors Information Centre” had been calculated more accurately for Quarter 4.  It was estimated that the year-end figure may have been 5000 higher had the automated system been operational for the full year.  Finally, the “Number of users at the leisure centre” had increased when compared to Quarter 3.  The Leisure Centre had hosted seven events during this period, which contributed to the increased number of customers. 


In response to a question from the Committee, the Data Intelligence Officer replied that “Footfall on the High Street” was automatically calculated by a camera located on the HSBC building.  This measured footfall on the pedestrianised area of Week Street.


RESOLVED: That the summary of performance for Quarter 4 of 2018/19 for Key Performance Indicators (KPIs) be noted.