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SCRUTINY COMMITTEE RECOMMENDATION ACTION AND IMPLEMENTATION PLAN (SCRAIP)
Report Title: Customer Services - Maidstone Gateway Review
Report of Corporate Services Overview and Scrutiny Committee
Date of Publication: 17 March 2011
Dates to report back to Committee:
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Update |
Date |
Completed? |
Note |
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1st |
Sept 2011 |
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6 months after publication |
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2nd |
March 2012 |
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12 months after publication |
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3rd |
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Recommendation[i] |
Cabinet Member[ii] |
Response[iii]
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Timetable[iv] |
Lead Officer[v] |
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Reduce opening hours from 8.30am-5.30pm to 9-5.30pm, whilst maintaining the opportunity for staff to start at 8.30am, to allow for training, setting up, etc.
|
Cabinet Member |
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The Mall to provide a car park pay machine by the Gateway entrance level to the car park.
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Cabinet Member |
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Investigate whether it is possible to have a presence from Social Services on a Saturday.
|
Cabinet Member |
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Cabinet Member to pursue if registered social landlords will pay and provide a free-phone within the Gateway for customers.
|
Cabinet Member |
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KCC Registrar services to cease providing services within the Gateway, due to its own office location being so close.
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Cabinet Member |
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In order for the CAB to maintain its independence, investigate the possibility of branding the CAB within the Gateway.
|
Cabinet Member |
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IT should prioritise improving the Parking Services information available online and this should also be accessible through mobile phone technology.
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Cabinet Member |
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Parking Officer to be ‘on-call’ with the gateway staff equipped and trained to deal with initial enquiries.
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Cabinet Member |
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To remove the weekly late night Thursday. |
Cabinet Member |
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Planning Duty Officer to be ‘on-call’ for queries, with all minor enquiries primarily dealt with by Gateway staff. |
Cabinet Member |
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Regular training be given to Gateway staff from all in-house qualified Planners.
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Cabinet Member |
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A fee to partners be introduced to help cover cost of facilities provided in the Gateway.
|
Cabinet Member |
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Investigate new ways of working to avoid duplication of advice and money looking at what is being spent and where with CAB and neighbouring boroughs.
|
Cabinet Member |
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Carbon Footprint figures to be shared where applicable with Partners including KCC and the Chequers Mall Corporation.
|
Cabinet Member |
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Cabinet Member to investigate issues surrounding the wood burning central heating, ensuring that coppicing in local woodlands is incorporated.
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Cabinet Member |
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Voluntary Action Maidstone to cease providing its services within the Gateway due to its own office location being so close.
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Cabinet Member |
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The ground floor foyer be equipped for notices to the public, available to all departments and partners.
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Cabinet Member |
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A pillar-box at the King Street entrance to the Gateway be installed allowing a secure and safe way to leave mail within office hours without the need to enter the Gateway itself.
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Cabinet Member |
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Signage within the Gateway displaying the services and partners available should indicate the days and times that they are available.
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Cabinet Member |
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Cabinet Member to pursue the opportunity to work with Job Centre Plus within the Gateway.
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Cabinet Member |
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Cabinet Member to pursue the opportunity to have Kent Social Children’s Services providing in the Gateway, due to their local offices being closed down.
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Cabinet Member |
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Notes on the completion of SCRAIP
[i] Report recommendations are listed as found in the report.
[ii] Insert in this box the Cabinet Member whose portfolio the recommendation falls within.
[iii] The Officer/Cabinet Member responsible for responding to the recommendation should indicate in this box either the acceptance or rejection of the recommendation.
If the recommendation is rejected an explanation for its rejection should be provided. The ‘timetable’ and ‘lead officer’ boxes can be left blank
If the recommendation is accepted an explanation of the action to be taken to implement the recommendation should be recorded in this box. Please also complete the ‘timetable’ and ‘lead officer’ boxes.
[iv] The Officer/Cabinet Member responsible for responding to the recommendation should indicate in this box when the action in indicated in the previous box will be implemented.
[v] The Officer/Cabinet Member responsible for responding to the recommendation should indicate in this box the Officer responsible for the implementation of the action highlighted in the ‘response’ box.