Communities, Housing and Environment Committee				18 April 2017
Is the final decision on the recommendations in this report to be made at this meeting?					Yes
Key Performance Indicators for Communities, Housing an Environment Committee 2017-18
Final Decision-Maker		Communities Housing and Environment Committee
Lead Head of Service		Head of Policy and Communications
Lead Officer and Report Author		Angela Woodhouse, Head of Policy and Communications
Classification		Public
Wards affected		All
This report makes the following recommendations to this Committee:
1.   To agree which key performance indicators are reported in 2017-18
This report relates to the following corporate priorities:
·         Keeping Maidstone Borough an attractive place for all ·         Securing a successful economy for Maidstone Borough   Performance management is focussed on identifying whether the Council is achieving the strategic priorities and action identified in the Council’s Strategic Plan.
Timetable
Meeting			Date
Communities, Housing and Environment Committee			18 April 2017

Key Performance Indicators for Communities, Housing an Environment Committee 2017-18

 

1.        PURPOSE OF REPORT AND EXECUTIVE SUMMARY

 

1.1     The Council has recently approved a refreshed strategic plan for 2017-18 refining the action areas that deliver the identified priorities (Appendix A). Each service committee is asked to consider and agree key performance indicators for measuring the achievements of our priorities in 2017-18.

 

1.2     This report sets out the current indicators and indicators for consideration by the committee following a councillor workshop in March.

 

2.        INTRODUCTION AND BACKGROUND

 

2.1     There are three action areas aligned to this committee’s terms of reference:

 

·         Providing a Clean and Safe Environment

·         Encouraging Good Health and Wellbeing

·         A Home for Everyone

 

2.2     For each action area in the strategic plan it has been set out what we want to achieve and what the council has committed to in order to do this.

 

2.3     At the Councillor workshop and the committee meetings to consider the refresh of the Strategic Plan it was identified that where there are strategies and plans in place to deliver the action areas we will use measures set out in those documents.

 

Areas of Focus

 

2.4       Providing a Clean and Safe Environment

  

   We will commit to:

 

·         Investing to improve street infrastructure and the efficiency of cleansing services in accordance with our medium term financial strategy

·         Delivering the Waste and Recycling Strategy

·         Delivering the Community Safety Plan 2017-18

·         Delivering the Low Emissions Strategy

 

2.5       Encouraging Good Health and Wellbeing

 

We will commit to:

 

Delivering our Housing Strategy

Delivering our Health and Wellbeing Action Plan

Adopting and delivering our Parks and Open Spaces 10 year Strategic Plan

 

 

 

2.6     A Home for Everyone

 

We commit to:

 

·         Delivering the Local Plan

·         Delivering the Housing and Regeneration Strategy

·         Delivering the Housing Strategy

·         Delivering the Temporary Accommodation Strategy

 

 

2.7                  The current performance indicators for 2016-17 are outlined below for information:

 

Providing a Clean and Safe Environment

 

Indicator	Target
Satisfaction with Street cleansing	60%
The percentage of relevant land and highways that is assessed as having deposits of litter that fall below an acceptable level	6.5%
The percentage of relevant land and highways that is assessed as having deposits of detritus  that fall below an acceptable level	17%
Number of incidences of fly-tipping	1200
Percentage of household waste sent for reuse, recycling and composting (NI 192)	52.5%
Percentage change in number of victim based crimes / in all recorded crime	contextual
Number of safeguarding practitioners trained	200

 

 

 

 

 

 

 

Encouraging Good Health and Wellbeing

 

Indicator	Target
Percentage of residents that consider themselves in good or very good health (Resident Survey)	Context (resident survey)
Number of completed disabled facilities grants	100
User satisfaction at Leisure Centre	82%
No of people successfully completing a  course at the leisure centre  following referral by GP	Context
Older isolated people prevented from social isolation through museum projects	Context

 

 

A Home for Everyone

Performance Indicator	Current Target
*Processing of Major planning applications in 13 weeks	80%
*Net additional homes provided (NI 154)	560
*Number of affordable homes delivered (gross)	180
Number of households prevented from becoming homeless through the intervention of housing advice	300
Number of households housed through housing register	600

 

*cross over with Strategic Planning Sustainability and Transportation

 

 

3.        AVAILABLE OPTIONS

 

3.1     The Committee can decide not to have any performance management information this would however significantly limit its ability to monitor and manage progress against the strategic priorities.

 

3.2     The current performance measures could be retained if the Committee identifies that these are still appropriate or a new set of indicators could be agreed.

 

3.3     Having reviewed measures from current plans and strategies and taking into account the Councillor workshop the following indicators and targets are proposed for consideration by the Committee:

 

Providing a Clean and Safe Environment

 

Indicator	Target
The percentage of relevant land and highways that is assessed as having deposits of litter at an acceptable level. (provide photos of the standards for information)	94%
The percentage of relevant land and highways that is assessed as having acceptable levels of detritus (provide photos of the standards for information)	84%
Number of fly tips assessed within 2 working days	TBC
Percentage of fly tips with evidential value which result in enforcement action	20%
Number of reports of litter attended to	TBC - baseline
Percentage of household waste sent for reuse, recycling and composting (NI 192)	52.5%
SMP information: ·         Domestic Abuse and other Violent Crime ·         Substance Misuse ·         Anti-Social Behaviour	contextual

 

 

Encouraging Good Health and Wellbeing

 

Indicator	Target
Number of completed disabled facilities grants	100
No of people successfully completing a  course at the leisure centre  following referral by GP	Context

 

 

A Home for Everyone

 

Performance Indicator	Target
Processing of Major planning applications in 13 weeks	85%
Processing of Minor Applications	85%
Processing of Other Applications	85%
Net additional homes provided (NI 154)	600
Number of affordable homes delivered (gross)	200
Number of households prevented from becoming homeless through the intervention of housing advice	300
Number of households housed through housing register	600

 

 

3.4     As there are a number of strategies in place that the Council is committed to the committee may want to receive regular updates on the progress of these to ensure the Council is delivering against these plans and strategies and identify further action if required.

 

3.5   The Committee when setting its performance indicators and targets for the year should consider the following criteria:

 

Specific – The indicator needs to be specific so that a clear definition and methodology can be created for it. The definition will need to be widely accepted, so that there is no margin for misinterpretation. It should also link back to a specific action or objective that we have agreed to deliver against.

Measurable – An indicator needs to be measurable so that progress toward an objective can be tracked. This also allows us to add targets to the indicator if necessary, and compare performance over time. Have a measurable indicator makes it clear and simple to understand, and you can see when the target has been met or exceeded.

Achievable – There should be a good chance that the targets, and the objectives they relate to, are achievable. They may be difficult to achieve and require changes, but they should not be impossible. It can be discouraging to try and achieve a goal that we can never obtain.

Relevant – The indicator should be something that we have control or influence over.  This ensures that, if desired performance is not being achieved, we can make operational changes to try and improve performance. The KPI will then give insight into how well we are delivering against a strategy. ‘R’ can also stand for relating the indicator back to a strategy or objective.

In some cases, data that directly relates to one of our priority action areas can be provided as ‘information only’, even if we have no direct influence on it.

Time-bound – We should be able to monitor performance over time periods, whether this is monthly, quarterly, or annually. This allows us to attribute performance to particular periods of time, and makes it easier to show trends. Performance may be reported in arrears where data is not immediately available, such as third-party data sources.

 

 

 

4.        PREFERRED OPTION AND REASONS FOR RECOMMENDATIONS

 

4.1     The Committee is asked to consider which indicators will best measure and track progress against the action areas that are relevant to its terms of reference.  Agreement is sought on the indicators and targets for 2017-18 as well as frequency of reporting a list of recommended indicators has been given for the Committee to review. The Committee may also find it beneficial to receive regular updates on the plans and strategies listed in paragraphs 2.4 to 2.6 above.

 

 

5.       CONSULTATION RESULTS AND PREVIOUS COMMITTEE FEEDBACK

 

5.1     The Committee has previously considered performance measures when it reviewed the strategic plan in January 2017. A workshop was held to which all Councillors were invited to ascertain views on indicators for each action area. This report reflects those meetings.

 

6.       NEXT STEPS: COMMUNICATION AND IMPLEMENTATION OF THE DECISION

 

6.1     The Committee’s agreed set of indicators will be reported and added to its work programme for 2017-18.

 

7.       CROSS-CUTTING ISSUES AND IMPLICATIONS

 

Issue	Implications	Sign-off
Impact on Corporate Priorities	Performance management is focussed on identifying whether the Council is achieving the strategic priorities and action identified in the Council’s Strategic Plan.	Head of Policy and Communications
Risk Management	Managing performance effectively should act as both risk mitigation and identification	Head of Policy and Communications
Financial	The Committee should consider the resource required to collate and report the data requested. Performance reports will be considered alongside the budget monitoring reports.	Head of Policy and Communications
Staffing	The Committee should consider the resource required to collate and report the data requested. Indicators will direct the work of the council’s staff.	Head of Policy and Communications
Legal	N/A	Legal Team
Equality Impact Needs Assessment	No implications at this time	Head of Policy and Communications
Environmental/Sustainable Development	The committee has action areas that are relevant to this area and this should be taken into account when agreeing the performance indicators.	Head of Policy and Communications
Community Safety	N/A	Head of Policy and Communications
Human Rights Act	N/A	Head of Policy and Communications
Procurement	N/A	Head of Policy and Communications
Asset Management	The council has a number of assets which contribute to the achievement of our priorities indicators should be measuring how these assets are used to fulfil our priorities.	Head of Policy and Communications

 

8.        REPORT APPENDICES

 

The following documents are to be published with this report and form part of the report:

·         Appendix A: Strategic Plan 2015-20, 2017-18 Refresh

 

 

9.        BACKGROUND PAPERS

 

None