maidstone.gov.uk

Customer Services


The Maidstone Link is shared in partnership with the Job Centre Plus (JCP) and the Citizen's Advice Bureau (CAB).

The building has improved self-service areas and meeting rooms, as well as a new mezzanine floor. This gives the building a more modern look, as well as allowing us to use the building more efficiently.

You can scan and send your own documents instead of having to wait for an advisor or upload them using our proof upload form.

Residents can pay by cash using the self-service payment kiosks.

Please use our Contact Us form if you have you need to make an enquiry. If your question is regarding the JCP or CAB, visit the JCP website or visit the CAB website.

Opening Times

Day Open Closed

Monday

9am

4.30pm

Tuesday

9am

4.30pm

Wednesday

10am

4.30pm

Thursday

9am

4.30pm

Friday

9am

4.30pm

Saturday

Closed

Closed

Sunday

Closed

Closed

Quotes

Former Leader of the Council, Cllr Fran Wilson:

“Bringing together all these services will mean residents will have access to a number of different organisations under one roof. This collaborative approach has already been successful in other areas of the country and I’m delighted we’re able to do the same in Maidstone.”

JCP team leader, Lynn Bignall:

“We're looking forward to moving into this new purpose built facility and sharing information and services with each other.’’

Chief Executive of Maidstone CAB, Bonny Malhotra:

“The Town Centre advice service has been very popular and busy ever since it started in 2009. We're very happy to return to a modern and purpose built facility to help many more Maidstone residents.”

Our A-Z

If you cannot find what you are looking for in our search facility, you can use our A-Z index to find the service you require.

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