Housing services

Changes of circumstances for housing register applicants

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit maidstone.gov.uk;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

  • Names
  • Addresses
  • Phone numbers
  • Email addresses
  • Gender
  • Ethnicity
  • Religion
  • Sexual orientation
  • Health/Disability
  • Criminal background
  • Financial information
  • Court proceedings
  • Employment
  • Details of family members

Our legal basis for using your information is:

Compliance with a legal obligation.

We will use your information to:

To ensure up to date records and applicants eligible.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

We do not intend to share this data. Should we need to at any time, we will seek your consent.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to changes of circumstances for Housing Register applicants will be kept for 7 years from the application closure.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Direct lets of properties

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit maidstone.gov.uk;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

  • Names
  • Addresses
  • Phone numbers
  • Email addresses
  • Gender
  • Health/Disability
  • Criminal background
  • Financial information
  • Employment

Our legal basis for using your information is:

Compliance with legal obligation.

We will use your information to:

To directly let properties to an accepted homeless case.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

Housing associations.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to direct lets of properties will be kept for 7 years.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Housing register applications

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit maidstone.gov.uk;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

  • Names
  • Addresses
  • Phone numbers
  • Email addresses
  • Gender
  • Ethnicity
  • Religion
  • Sexual orientation
  • Health/Disability
  • Criminal background
  • Financial information
  • Court proceedings
  • Employment
  • Details of family members

Our legal basis for using your information is:

Compliance with legal obligation

We will use your information to:

To establish if an individual meets the criteria of the Housing Allocations policy.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

Housing associations.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to housing register applications will be kept for 7 years from application closure.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Homelessness approaches

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit maidstone.gov.uk;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

  • Names
  • Addresses
  • Phone numbers
  • Email addresses
  • Gender
  • Ethnicity
  • Religion
  • Sexual orientation
  • Health/Disability
  • Criminal background
  • Financial information
  • Court proceedings
  • Employment
  • Details of family members
  • Social service involvement

Our legal basis for using your information is:

Compliance with a legal obligation.

We will use your information to:

Statutory duty to provide advice and assistance and accommodate persons.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

Temporary accommodation providers, support agencies and housing associations.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to homelessness approaches will be kept for 7 years after the closure of the case.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Management of temporary accommodation

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit maidstone.gov.uk;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

No further information is collected. All relevant information is collected at point of provision to temporary accommodation.

Our legal basis for using your information is:

Performance of a public task.

We will use your information to:

To process rent payments for temporary accommodation.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

We do not intend to share this data. Should we need to at any time, we will seek your consent.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to temporary accommodation occupants will be kept for 6 years.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Provision of temporary accommodation

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit maidstone.gov.uk;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

  • Names
  • Addresses
  • Phone numbers
  • Email addresses
  • Gender
  • Ethnicity
  • Religion
  • Sexual orientation
  • Health/Disability
  • Criminal background
  • Financial information
  • Court proceedings
  • Employment
  • Children's school

Our legal basis for using your information is:

Compliance with legal obligation.

We will use your information to:

To process bookings of temporary accommodation.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

Temporary accommodation providers.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to provision of Temporary Accommodation will be kept for 6 years.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Applications for disabled facilities grants

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit maidstone.gov.uk;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

  • Names
  • Addresses
  • Phone numbers
  • Email addresses
  • Gender
  • Health/Disability
  • Financial information
  • Employment
  • NI number
  • Type of adaptions

Our legal basis for using your information is:

Compliance with a legal obligation.

We will use your information to:

To determine an application made for public funds, in support of adapting a home.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

Contractors, landlords, housing associations, health professionals.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to applications for Disabled Facilities Grants will be kept for 10 years after the grant is issued.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Houses of multiple occupation

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit maidstone.gov.uk;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

  • Names
  • Addresses
  • Phone numbers
  • Criminal background

Our legal basis for using your information is:

Compliance with a legal obligation.

We will use your information to:

To process applications for houses of multiple occupation licenses.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

Publicly available on request.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to houses of multiple occupation will be kept for 6 months after the property is no longer licensed.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Housing complaints

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit maidstone.gov.uk;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email address
  • Health/Disability
  • Age

Our legal basis for using your information is:

Compliance with a legal obligation.

We will use your information to:

To deal with complaints about rented accommodation.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

Contractors, landlords and social workers.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to complaints about housing will be kept for 6 years.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

Hospital discharge

Open

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit maidstone.gov.uk;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Gender
  • Health/Disability
  • Financial information
  • Court proceedings
  • NHS number
  • Next of kin details

Our legal basis for using your information is:

Official authority/public task.

We will use your information to:

To support hospital discharge patients with specific housing needs.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

Involve Kent.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

In line with our record retention schedule, records relating to hospital discharges will be kept for 6 years.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website

One You Kent Referrals

Open

Who we are?

Data Controlller:

Kent County Council
County Hall
Maidstone
ME14 1XQ

Email: Data Protection Officer

Data Processor:

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Email: Angela Woodhouse

How do we collect information from you?

We collect information from you when you:

  • visit maidstone.gov.uk;
  • contact us in writing,
  • speak to us on the phone, email or any other type of electronic communication,
  • talk to us face to face.

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email address
  • Gender
  • Ethnicity
  • Religion
  • Sexual orientation
  • Health and well being
  • Financial/housing information
  • Date of birth
  • GP surgery

Our legal basis for using your information is:

Official authority/public task

We will use your information to:

To progress bookings and deliver One You Kent interventions.

Research & Statistics

Anonymity & pseudonymous data may be used for research & statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above;

Maidstone Leisure Centre.

What are your rights in relation the personal data we process?

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Withdrawing consent – if we are processing your data and relying on your consent, you have the right to withdraw your consent at any time.

How long will we keep your information for?

In line with the Records Management Code of Practice for Health and Social Care, information associated to your care will be kept for 8 years.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13's

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

Complaints

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer; Angela Woodhouse.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Email: Information Commissioner's Office email
Website: Information Commissioner's Office website