Complaints

Your Rights

  • The right to be informed – you have the right to know what information the council is processing about you
  • The right to rectification – you have the right to correct or rectify any inaccuracies in your records
  • The right to erasure or right to be forgotten – you have the right to ask for your details to be removed from the systems that we use to process your personal data
  • The right to restrict processing – you have the right to restrict the processing of your personal data in certain ways
  • The right to data portability – you have the right to ask for the transfer of your personal data to other controllers
  • Rights in relation to automated decision making and profiling. If you believe we have made an automated decision about you have the right to ask us to review that decision.

To exercise your rights please contact us by email, telephone or from the Council’s website. The council will respond;

  • Free of charge
  • Within a month

These rights are not absolute but are assessed on a case by case basis, applying relevant exemptions.

Requests must be made by the person to whom the information relates or their authorised representative.

You may be asked to provide information so that we can validate who you are and that someone isn’t trying to impersonate you.  If you wish to authorise someone to act on your behalf – this could be another individual or an organisation, such as your legal representative or Citizens Advice, it is important that you make your wishes clear and provide a form of authority to them so that we know they are acting under your instruction.

How to make a complaint about how your information is being used

If you need to make a complaint about how your personal information is being used by the Council, please contact us and provide as much information as possible so that we can conduct an investigation.

If you wish to appoint someone to act on your behalf – this could be another individual or an organisation, such as your legal representative or Citizens Advice, it is important that you make your wishes clear and provide a form of authority to them so that we know they are acting under your instruction.

Contact us

To make a request or complaint you can contact the Council in the following ways:

Email:

Angela Woodhouse

Post:

The Data Protection Officer
Maidstone Borough Council
Maidstone House
Kings Street
Maidstone
Kent
ME15 6JQ

Phone:

01622 602000

If you are unhappy with how we have treated your complaint or to request a review of the Council’s response to your information rights requests, you can contact the Information Commissioner’s Office at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF