maidstone.gov.uk
You're viewing the new MBC Website. Find out more information about our new website.

Privacy & Cookies


We comply with the Data Protection Act 1998 and are registered as a ‘Data Controller’ with the Information Commissioner’s Office. We endeavour to keep your personal information accurate and up to date and prevent it from being kept longer than necessary.

How we use your personal information

We collect and use your personal information to provide you with statutory and other services. Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf.

In some cases this may involve collecting, using and sharing Sensitive Personal Data as defined by the Data Protection Act 1998. We don't disclose or share sensitive or confidential information without your explicit consent except in a small number of situations where disclosure is required by law, or where we have good reason to believe that failing to do so would put you or someone else at risk.

You may decide you do not wish your personal information to be collected or shared, or may set conditions on our use of it. In such cases we may not be able to provide with the service you require, or may only be able to provide it in a limited way.

There are occasions where we have a statutory obligation to collect or use personal information. We may use ethnic, gender, sexual orientation and age information (i.e. equalities data) to create statistics in order to comply with equality legislation and assist in planning and service provision. Such data does not identify individuals or affect your entitlement to services.

We must protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. In order to achieve this, information may be shared with other bodies responsible for auditing or administering public funds including the Audit Commission, the Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police.

We reserve the right to monitor and record electronic communications (website, email and telephone conversations). There are a number of reasons why we may do this; staff training, records of conversations or detection, investigation and prevention of crime. We will inform you if your call is being recorded or monitored.

We may use personal information to identify individuals who need additional support during emergencies or major incidents e.g. emergency evacuation.

Cookies

Open

When we provide services, we want to make them easy, useful and reliable.,

Where services are delivered on the web, it sometimes involves placing small amounts of information on your computer, smart phone or tablet. These include cookies. They can't be used to identify you personally.

They're used to improve our services for you by:

  • Allowing them to recognise your device, so you only give us the information once
  • Recognising usernames and password you've already given to us
  • Measuring how many people use them, so we can make them better

You can find out more about these small files on the GOV.UK website.

Cookies for improving service

Google Analytics uses cookies to help us accurately estimate the number of visitors to our website.

Our website uses cookies to collect non-personal user information. It doesn't collect any information about you that it doesn't need to.

Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and don't expire at the end of your session. They don't contain any personal information about you and can't be used to identify an individual user. If you choose not to accept the cookie, it won't affect your access to the majority of the services available on our website.

Your browser may be set to allow the creation of cookies automatically. However you can tell it to prompt you before a site puts a cookie on your hard disk, so you can choose to allow or refuse each one. Or you tell your computer not to accept any cookies

Our site uses Google Analytics code to gather statistical information. For more information about how it uses this information visit the Google Analytics website.

Cookies on our website from other companies and social networking sites

During your visit you may notice some cookies that aren't related to our website. This happens when you visit pages with content embedded from a third party, for example YouTube videos, links to social networking sites, etc. These websites may place cookies on your computer.

We don't control how third parties use their cookies. If you have concerns about how they use them, you should check their websites’ privacy policies.

Your rights

Open

You have the following rights:

  • You may request that we stop processing your personal data in relation to any council service. (This may delay or prevent us delivering a service to you. We will seek to comply with your request but may be required to hold or process information to comply with our legal duties).
  • You are entitled to request access to and a copy of any information we hold about you. If you find that the information that we hold about you is no longer accurate, you have the right to ask to have this corrected.

Please contact the FOI Officer at information@maidstone.gov.uk to exercise any of these rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.

Emails sent by the council or by you

Open

Emails that we send to you or you send to us may be retained as a record of contact and your email address stored for future use in accordance with our record retention schedule. If we need to email sensitive or confidential information to you, we will perform checks to verify the correct email address and may take additional security measures.

If sending us such information, we recommend using our secure online forms where provided, or the postal service.

Third party information

Open

We don't pass personal data to third parties for marketing, sales or any other commercial purposes without your prior explicit consent. Your personal information may be processed by an external service provider acting on our behalf in order to provide one or more services.

We may process your personal information using web services hosted outside the European Economic Area, but only where a data processing agreement is in place that complies with obligations equivalent to those of the Data Protection Act.

Website information storing

Open

Our website won't store or capture your personal information, if you're a user with public and anonymous access. It will however log your IP address which is automatically recognised by our web server.

If you give us your email address, it will be recorded on the system. However it will be treated as proprietary and confidential. It may be used for internal review and to notify you about updates to our website, unless you tell us not to.

This privacy statement and terms and conditions cover all websites that we host.

Our A-Z

If you cannot find what you are looking for in our search facility, you can use our A-Z index to find the service you require.

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z