Maidstone Borough Council is committed to maintaining the privacy, security, trust and confidence of all our partners, clients and customers when you use our services.
The Privacy Notice below explains how we use information about you and how we protect your privacy.
To the left of this webpage you’ll see a list of services we provide. Under each service is more information about who we may share your information with and why.
We have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, please contact the Data Protection Officer, Angela Woodhouse, at firstname.lastname@example.org or by calling 01622 602000 and asking to speak to the Data Protection Officer.
Personal data is any information that can identify a living person. This includes information that, when put together with other information, can then identify a person e.g. a name, an identification number, location data, an online identifier or one or more factors relating to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Some information is considered to be ‘Special Category’ information and needs more protection because of its sensitivity. This includes information relating to:-
The Council may use your personal data to:
Detailed information can be found in the service privacy notices will be available for individual services
The lawful basis for processing explains why the Council is allowed to process your personal data. Each service privacy notice explains which legal reason is being used. The Council is allowed to process your personal data for a number of reasons such as:
In situations where we have no other legal basis to process your personal data you will have provided us with consent to use your personal information. In these circumstances you have the right to amend or withdraw your consent at any time.
If you wish to exercise this right, please contact email@example.com and tell us which service you’re using so we can deal with your request.
A majority of the information the Council collects is provided by you as the data subject, however we may receive information about you from third parties, or collect it via CCTV. If information is provided by a third party, we are obliged to inform you within one month, with a privacy notice.
The Council only collects and uses personal information where it is needed to deliver a service or to meet a legal obligation and may only be shared for the same reasons.
Personal information is only kept for as long as is necessary for those identified purposes. These legal obligations are covered in more detail in the individual service privacy notices available further down this page.
The Council undertakes regular reviews of your personal data, assessing the purpose for holding it and deleting when information is no longer needed.
Wherever information is needed solely for general or statistical purposes, or is kept for a longer period, we will ensure that all personal identifiers are removed so that it becomes anonymous and therefore no longer ‘personal information’.
To exercise your rights please contact us by email, telephone or from the Council’s Website. The council will respond;
These rights are not absolute but are assessed on a case by case basis, applying relevant exemptions.
Requests must be made by the person to whom the information relates or their authorised representative.
You may be asked to provide information so that we can validate who you are and that someone isn’t trying to impersonate you. If you wish to authorise someone to act on your behalf – this could be another individual or an organisation, such as your legal representative or Citizens Advice, it is important that you make your wishes clear and provide a form of authority to them so that we know they are acting under your instruction.
If you need to make a complaint about how your personal information is being used by the Council, please contact us and provide as much information as possible so that we can conduct an investigation.
If you wish to appoint someone to act on your behalf – this could be another individual or an organisation, such as your legal representative or Citizens Advice, it is important that you make your wishes clear and provide a form of authority to them so that we know they are acting under your instruction.
To make a request or complaint you can contact the Council in the following ways:
If you are unhappy with how we have treated your complaint or to request a review of the Council’s response to your information rights requests, you can contact the Information Commissioner’s Office at:Information Commissioner's Office
Tel: 0303 123 1113
Fax: 01625 524 510
We have produced a number of service level privacy notices that cover Maidstone Borough Council services to comply with GDPR. You can find out more information and a list of services here.
If you cannot find what you are looking for in our search facility, you can use our A-Z index to find the service you require.