Issue - meetings

Complaints Annual Report

Meeting: 06/12/2017 - Council (Item 91)

91 Joint Report of the Head of Policy, Communications & Governance and the Head of Legal Partnership - Complaints Annual Report pdf icon PDF 75 KB

Additional documents:

Minutes:

It was moved by Councillor Mrs Wilson, seconded by Councillor Mrs Gooch, that recommendations 1, 2, 3, 4c and 4d contained in the joint report of the Head of Policy, Communications and Governance and the Head of Legal Partnership be approved.

 

RESOLVED:

 

1.  That the Council’s performance on complaint management in 2016/17 be noted.

 

2.  That the Local Government Ombudsman’s Annual Review Letter 2016/17 be noted.

 

3.  That the Local Government Ombudsman’s report on Complaint reference 16 004 603 be noted.

 

4.  That the following recommendations made by the Local Government Ombudsman be agreed:

 

·  That Mr and Mrs A be paid £550 for the cost of Bed and Breakfast from 6 to 13 July 2015; and

·  That Mr and Mrs A’s removal and storage costs of £370 be paid.