It was
moved by Councillor Mrs Wilson, seconded by Councillor Mrs Gooch,
that recommendations 1, 2, 3, 4c and 4d contained in the joint
report of the Head of Policy, Communications and Governance and the
Head of Legal Partnership be approved.
RESOLVED:
1. That the
Council’s performance on complaint management in 2016/17 be
noted.
2. That the Local
Government Ombudsman’s Annual Review Letter 2016/17 be
noted.
3. That the Local
Government Ombudsman’s report on Complaint reference 16 004
603 be noted.
4. That the
following recommendations made by the Local Government Ombudsman be
agreed:
·
That Mr and Mrs A be paid £550 for the cost of
Bed and Breakfast from 6 to 13 July 2015; and
·
That Mr and Mrs A’s removal and storage costs
of £370 be paid.