Appendix A – Update on 2018/2019 Digital Strategy Action Plan
Actions due for completion in 2018/19 |
Status |
Redesign of Council website |
Complete |
Implement a digital customer services platform |
Complete |
Develop a set of digital KPI’s to measure service performance against digital strategy objectives |
Complete |
Maintain and update our privacy policies and data sharing agreements to facilitate the sharing of information between departments |
Complete |
Implement electronic payment software that is fully compliant with the banks’ Payment Card Initiative |
Complete |
Explore potential for e-newsletters to replace or compliment Local magazine. |
Complete |
Introduction of parking enforcement mobile technology as part of the new enforcement contract |
Complete |
Creation of online Building Control application process |
Complete |
Procurement of housing register application system to replace Locata |
Complete |
Transfer existing payment related processes to new Digital Customer Services Platform |
Complete |
Implement improved complaints handling system |
Complete |
Explore alternative webcasting options including the potential to use You Tube |
Complete |
Introduce targeted outbound messages and reminders to reduce the number of missed bin reports |
Complete |
Purchase and implementation of additional Revenues and Benefits Capita advantage digital modules including suite of online forms and automation processes |
In progress |
Electronic New Starter Pack |
In progress |
Roll out of Skype for Business to Councillors |
In progress |
Create and maintain Digital Inclusion plans addressing the key barriers to take-up |
In progress |
Implement an improved FOI handling system |
Re-scheduled to 2019/20 |
Introduction of web chat |
Re-scheduled to 2019/20 |
Additional Projects Completed since start of Digital Strategy |
Update to the procurement guidelines to ensure the council purchases the right digital systems |
Procurement of new cloud hosted parking system to replace the current Imperial system. |
Creation of a recruitment micro site |
Creation of a news and events micro site |
Replacement of Noise reporting process |
Creation of a mobile working solution for Commercial Waste |
Improvements to the internal change of establishment process |
Creation of a new digital payment option for memorials |