2018/19 LGO Complaint Volume Summary:
The number of complaints received can be broken down across the services as follows:
|
LGO Complaint Description |
Service Areas |
No. of stage 1 complaints |
No. of Stage 2 Complaints |
No. received by the LGO |
Number Upheld |
|
Adult Care Services |
N/A |
- |
- |
- |
- |
|
Benefits and Tax |
Benefits Council Tax |
98 |
12 |
10 |
0 |
|
Corporate and Other Services |
Communications Customer Services Democratic Services Digital Services Economic Development Facilities Management Finance ICT Legal Licensing Market MCL MidKent Enforcement Policy and Information Property and Procurement Registration Services |
69 |
8 |
1 |
0 |
|
Education and Children’s Services |
N/A |
- |
- |
- |
- |
|
Environment Services |
Community Protection Crematorium & Cemetery Environmental Health Environmental Services (depot) Parks and Open Spaces Waste |
186 |
21 |
3 |
0 |
|
Highways and Transport |
Parking |
77 |
18 |
5 |
1 |
|
Housing |
Housing & Health Housing Homelessness Housing Register |
57 |
17 |
9 |
1 |
|
Planning and Development |
Building Control Development Management HLD Planning Enforcement Planning Policy Planning Support |
78 |
32
|
10 |
1 |