The Data Protection Act protects the personal data that we hold about you. It sets rules for how we handle your information, and if the rules are not followed then we risk breaking the law. For further information, have a look at our Data Protection Policy.
What Is Personal Information
Personal information is any information which identifies a living person. This includes details such as name, address, National Insurance number or Council Tax reference. Some types of personal information are classed as sensitive by the Act, and require more careful handling. This includes information about ethnic or racial origin, political opinions and religious beliefs.
When we ask for personal information, we will;
Make sure you know why we need it
Only ask for what we need
Protect it from unauthorised access
Only share it with your consent or when the law allows
Make sure we only keep it for as long as we need it
Let you access your information on request, unless there is a lawful reason not to provide the information
So that we can keep our records uo to date, we ask you to
Give us accurate information
Tell us as soon as possible if there are any changes, such as a new address
If you feel that your personal information has not been handled correctly, we will try to resolve any issues. However, if you're not happy with the resolution, then you can make a complaint in accordance with our complaints procedure.
If you aren't happy with the outcome of the complaint process, you can report your concerns to the Information Commissioner.
The Act gives you the right to access personal information we hold about you. This is referred to as subject access rights. When you make a request, you will need to provide as much information as possible and enclose any evidence required. In some circumstances, personal information may be withheld. In most cases, information will be provided within 40 calendar days.
If you want to know what information we hold about you, you can complete our online form.