Maidstone Council understands the importance of ensuring that personal data, including sensitive personal data is always treated lawfully and appropriately and that the rights of individuals are upheld.
We are required to collect, use and hold personal data about individuals. Data is required for the purposes of carrying out our statutory obligations, delivering services and meeting the needs of individuals that we deal with. This includes current, past and prospective employees, service users, members of the public, Members of the Council, our business partners and other local authorities or public bodies.
If you want to exercise your Rights in relation to information we hold on you or make a complaint about how we are managing your information view the information below on exercising your rights.
The EU General Data Protection Regulations and Data Protection Act 2018 give you a number of Rights in relation to your information these are:
To exercise your rights please contact us by email, telephone or from the Council’s Website. The council will respond;
How to make a complaint about how your information is being used
If you need to make a complaint about how your personal information is being used by the Council, please contact us and provide as much information as possible so that we can conduct an investigation.
If you wish to appoint someone to act on your behalf – this could be another individual or an organisation, such as your legal representative or Citizens Advice, it is important that you make your wishes clear and provide a form of authority to them so that we know they are acting under your instruction.
If you are unhappy with how we have treated your complaint or to request a review of the Council’s response to your information rights requests, you can contact the Information Commissioner’s Office at:Information Commissioner's Office
Tel: 0303 123 1113
Fax: 01625 524 510
Maidstone Borough Council is committed to maintaining the privacy, security, trust and confidence of all our partners, clients and customers when you use our services. Our Privacy Notice explains how we use information about you and how we protect your privacy.
We have produced a number of service level privacy notices that cover Maidstone Borough Council services to comply with GDPR. You can find out more information and a list of services here.
If you cannot find what you are looking for in our search facility, you can use our A-Z index to find the service you require.