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2018/19 Stage 2 Complaint Volume Summary:
The number of complaints received can be broken down across the services as follows:
By service:
|
Service Area |
Stage 2 |
% of overall stage 2 received |
|
Benefits |
4 |
3.67% |
|
Building Control |
0 |
- |
|
Communications |
0 |
- |
|
Community Protection |
1 |
0.92% |
|
Council Tax |
8 |
7.34% |
|
Crematorium & Cemetery |
0 |
- |
|
Customer Services |
1 |
0.92% |
|
Democratic Services |
0 |
- |
|
Development Management (Planning) |
20 |
18.35% |
|
Digital Services |
1 |
0.92% |
|
Economic Development |
1 |
0.92% |
|
Environmental Health |
0 |
- |
|
Environmental Services (Depot) |
8 |
7.34% |
|
Facilities Management |
0 |
- |
|
Finance |
0 |
- |
|
HLD |
0 |
- |
|
Housing & Health |
1 |
0.92% |
|
Housing Homelessness |
9 |
8.26% |
|
Housing Register |
7 |
6.42% |
|
ICT |
0 |
- |
|
Legal |
0 |
- |
|
Licensing |
1 |
0.92% |
|
Market |
0 |
- |
|
MCL (Events, Leisure Centre, Hazlitt) |
0 |
- |
|
Mid Kent Enforcement |
3 |
2.75% |
|
Museums |
1 |
0.92% |
|
Parking |
18 |
16.51% |
|
Parks & Open Spaces |
1 |
0.92% |
|
Planning Enforcement |
11 |
10.09% |
|
Planning Policy |
0 |
- |
|
Planning Support |
1 |
0.92% |
|
Policy and Information |
1 |
0.92% |
|
Property and Procurement |
0 |
- |
|
Registration Services |
0 |
- |
|
Waste |
11 |
10.09% |
|
Total |
109 |
|