Your black wheelie bin is for rubbish that can’t be recycled and is collected fortnightly. You’ll need to make sure the rubbish is inside the bin with the lid shut. Please do not put rubbish on top or by the side, otherwise we won’t be able to empty it.
If you live in a house that has no room for a wheelie bin, you’ll need to use black sacks. These can be readily purchased in all supermarkets and local convenience stores.
Please leave your bin/sacks for collection on the boundary of your property for 7am on collection day.
Items that you cannot put in your black bin:
A new black bin costs £22. If you're in a new home, contact your developer or managing agent as they should provide the bins for you.
Your green wheelie bin is for recycling and is collected fortnightly. Please make sure you put the items in the bin loose, without plastic bags or sacks.
Items that you can put in your recycling bin:
Items that you cannot put in your recycling bin.
A new recycling bin costs £22. If you're in a new home, contact your developer or managing agent as they should provide the bins for you.
A new food recycling bin costs £6. You can order a new food bin using our online form. If you're in a new home, contact your developer or managing agent as they should provide the bins for you.
Residents can buy a kitchen caddy from most homeware stores or online. Alternatively you can reuse a container, such as an ice cream tub.
You don’t have to line your kitchen caddy, but if you do please use compostable bags, kitchen roll or newspaper. Liners are made out of potato starch, corn starch or paper and are certified BS EN 132:2000. Please do not use plastic bags as they can’t be composted.
You can put any raw or cooked food in your caddy and can even scrap uneaten food straight into it.
Items that you cannot put in your food recycling bin:
A new recycling bin costs £6. If you're in a new home, contact your developer or managing agent as they should provide the bins for you.
We have now started providing brown bins to residents who subscribe to our fortnightly garden waste collection. This is to bring our collections in line with our partners, Ashford and Swale Borough Councils. If you already subscribe to the service you should keep using your green bin with yellow stripe for garden waste. However, if this bin needs replacing in the future due to damage or if it goes missing, a new brown bin will be provided.
If you have enough room for a garden bin there are two sizes to hire:
The year starts from when the bin has been delivered to the property. The smaller bin is only suitable for customers with small gardens or limited space. If you don’t have much room for a garden bin, you could share with a neighbour. You can have more than one garden bin and you will be charged for each one that you have.
Please leave your bin for collection on the boundary of your property for 7am on collection day.
Items you can put in your garden bin:
Items you cannot put in your garden bin:
Please note: We will not be able be able to take your bin if it is too heavy for the crew to move safely, or if the collection vehicle can't pick it up.
We no longer collect compostable garden sacks. We have a subscription-only sack service, which is only available for customers who have no room for a garden bin.
If you are assessed as not being suitable for a garden bin you'll be able to have our subscription only sack service. This is only available for customers who are assessed as having no room for a garden bin.
This subscription service is £37 a year for up to 52 sacks and are collected fortnightly. You can sign up by calling 01622 602600.
If you are moving house or no longer want your bin, you can let us know by using our online form.
Textiles are collected on your recycling collection day.
These should fit into a carrier bag and put next to your green recycling bin. We can't accept pillows or duvets or any items in black sacks or charity bags.
Small electrical items will be collected on your rubbish collection day.
The items should fit into a carrier bag and put next to your black rubbish bin. We can't accept televisions, computer monitors or any items that won't fit into a standard sized carrier bag.
Batteries will be collected on your rubbish collection day.
They should be placed in a sandwich bag on the closed lid of your bin. Unfortunately, we can't accept car batteries.
If you're moving house, please don't take your bins with you. If you're in a new home please contact your developer or managing agent as they should provide the bins for you.
If you have a garden bin, you can take it with you. You'll need to let us know that you've done so by completing our online form.
If you do need a new bin, you'll need to pay for it. Below are the prices and sizes of all our available bins:
|Bin Type and Sizes||Price (£)|
|Black and Orange Food Recycling Bin||£6.00|
|Garden Bin (140 litre)||£33.30 per year|
|Garden Bin (240 litre)||£37.00 per year|
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