Report a missed bin collection
If your rubbish, recycling, food or garden waste has not been collected, you can report it to us as a missed collection. If your bin was not collected there may be a reason.
Before you make a report
Check that your bin was:
- at the boundary of your property or normal collection point by 6am on your scheduled collection day
- not too heavy or damaged, making it unsafe for our crew to lift
- not contaminated with incorrect materials
- presented in correct containers
You must report your missed collection within two working days. Sometimes your collection day may change, for example during bank holidays. Make sure to check your bin day on these days.
What happens next
After you have made your report we will send the report to our waste contractor. Please leave your bins in your normal collection place. We aim to collect your waste within two working days.