You can find out all the information related to your bins on our mapping pages.
From Tuesday 6 March until Friday 9 March, REFUSE will be prioritised and we will collect refuse and food waste from ALL properties.
Recycling services will return to normal from Monday 12 March.
Collections were cancelled on Tuesday 27 February due to the deep snow which occurred overnight affecting all routes including main roads. Road conditions were too dangerous to send the vehicles out and most roads were impassable. Most of the workforce managed to get into work and were therefore deployed to clear snow and access for the dustcarts ready for Wednesday.
Wednesday, Thursday and Friday conditions in most side roads remained extremely hazardous due to snow and ice. Drivers and loaders were asked to attempt collections where it was safe to do so without risking injury to themselves or the public.
Unfortunately the majority of collections could not be completed safely.
Our vehicles are 26 tonne dustcarts and we cannot risk injury to the public or our staff. If these vehicles start skidding or sliding on the ice, the risk of serious injury or damage to property is significantly greater than from cars. Although some roads were clearing, the footpaths remained treacherous for operatives trying to collect the bins.
Monday collections were NOT impacted by the weather and therefore refuse, recycling and garden waste collections will be as NORMAL on Monday 5 March. The catch up will begin from Tuesday 6 March.
We have suspended recycling collections from 6 to 9 March to enable us to catch up with the backlog of refuse.
|26 February 2018||5 March 2018||12 March 2018||19 March 2018|
|Monday Collections (Calendar 1)||Refuse||Recycling||Refuse||Recycling|
|Monday Collections (Calendar 2)||Recycling||Refuse||Recycling||Refuse|
|Tuesday – Friday Collections (Calendar 1)||Refuse*||Refuse||Refuse||Recycling|
|Tuesday – Friday Collections (Calendar 2)||Recycling*||Refuse||Recycling||Refuse|
To check your collection calendar please visit our mapping page.
Over the next week we will be prioritising REFUSE collections and therefore ask that you store your recycling until the next scheduled collection. You can present additional recycling in cardboard or reusable boxes. If you are unable to store your extra recycling, unfortunately you will have to place it in your refuse bin or in black bags beside your refuse bin and it will be sent for energy recovery.
Please try to squash everything as much as possible. You can present extra recycling beside your bin in a cardboard or reusable box. We will not be able to recycle items which are left out in sacks. If you cannot store your recycling until the next scheduled collection, unfortunately you will have to put it in your refuse bin or in black sacks next to your refuse bin.
We will be prioritising REFUSE collections next week from Tuesday to Friday. Please leave your refuse and food waste bins out for collection on your NORMAL collection day next week and they will be emptied. If we miss your refuse bin by mistake, please report online and we will return by Saturday 10 March.
Yes, we will be collecting extra black bags beside your bin this week when we clear everyone’s refuse. Please make sure the bags are securely tied and there is no spillage.
Unfortunately as we need to catch up refuse collections, we will not be able to return to empty garden bins not serviced last week. At this time of year there should be very little garden waste produced so we ask that you present your garden bin for collection on the next scheduled day. We are very sorry for the inconvenience and delay to collections.
Unfortunately we are not able to offer refunds for garden waste. The service does not guarantee a specific number of collections per year. Due to the weather it is unlikely residents will be gardening and therefore generate any further garden waste over this fortnight. Your garden bin will be emptied on the next scheduled collection.
Maidstone’s clinical collections were due on Tuesday 27 February. These will now be collected on Tuesday 6 March. Please leave your clinical waste out for collection by 7am on that day.
We are currently working to collect all bulky waste booked for collection and anticipate it being collected by Tuesday 6 March. Please ensure your items are visible and cleared of snow. Collections booked for 5 March to 9 March should go ahead as normal. We have currently suspended further bookings for this service until the backlog is cleared. We anticipate collections returning to normal from Monday 12 March.
We anticipate reopening the bulky bookings from Friday 9 March.
Information is posted throughout the day on the Council’s website.
Tovil Household Waste Recycling Centre will be open as normal next week, however it may be busier than normal. We will collect any additional refuse beside your refuse bin this week.
If you cannot find what you are looking for in our search facility, you can use our A-Z index to find the service you require.