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Crime Advice and Information

Anti-social behaviour

Anti-Social Behaviour (ASB) can cause or is likely to cause harassment, alarm or distress and affects people’s quality of life. We work with other agencies to ensure the borough is a safe place to live, work and visit.

Report ASB

For all other ASB issues call Kent Police on 101.

You can help tackle crime and ASB by:


If you're experiencing problems with a neighbour or member of your community and you find it hard to approach them or you haven't been able to resolve the problem by speaking to them, then mediation could help.

Mediation is a way of helping people to communicate well without conflict. It's a safe, confidential, structured process where the people involved keep responsibility in deciding the outcome.

We work in partnership with Maidstone Mediation. They are a local charity that provide an independant, confidential and free service to Maidstone residents. They have professionally trained community mediators available across the borough. They will meet separately with the people involved in a dispute, and then bring them together to try and resolve the problems.

You can find out more about them on their website or by calling them on 01622 692843. You can also speak to your housing officer or our community safety team.

Maidstone Mediation also offer Restorative Justice conferencing, which provides opportunities to people affected by an offence to communicate and agree how to deal with the offence and its consequences. This includes victims, offenders and members of the community.

Hate crime

What is a hate crime?

A hate crime is an incident that is believed, by the victim or any other person, to be motivated by hostility or prejudice towards someones race, religion, sexual orientation, disability, or gender.

Incidents can take many forms:

  • Verbal abuse
  • Intimidation
  • Malicious gossip or rumours
  • Graffiti
  • Property damage
  • Physical assault
  • Threatening or offensive behaviour
  • Threatening or offensive language
  • Bullying
  • Theft

Report it

You should report an incident if you;

  • Are the victim of a hate incident
  • Witnessed a hate incident

To report an incident:

  • Call the Police on 101. In an emergency call 999
  • Text 60066. Start the message with 'Police' followed by a space and the details of what and where the problem is. Remember to ask for the incident reference number
  • Speak to a police officer or police community support officer
  • Visit your nearest police station

The Community Safety Partnership

The Community Safety Partnerships of Kent and Medway have a Hate Incident Reporting Line. If you wish to speak to someone other than the police, call 0800 138 1624. The service is run by trained, non-police staff and is available 24 hours a day, seven days a week.

Night time safety

Maidstone has the largest night-time economy in Kent, with a total capacity of 20,000 licensed venues, generating £75 million a year.

Our night time safety projects are:

  • Maidstone Alcohol Education Programme, which provides regular effective alcohol education through schools.
  • Youth activities, which engage young people and communities to reinforce alcohol health messages within the town centre.
  • Urban Blue Bus on Friday nights, which increases safety in the town centre, and reduces the number of ASB and health issues.
  • Urban Blue Water Bottle Campaign, which provides messages about excess alcohol consumption.

Road safety

Working with Kent County Council, we use the Kent Road Safety Campaign to promote road safety awareness to reduce the number of people killed or seriously injured on roads.

More information can be found on our Campaigns page.

Reduce re-offencing

We are working with other agencies to reduce re-offending for all ages. This work includes raising awareness of existing services and activities.

Work is targeted around known reasons for people to offend. The work includes education, training and employment, as well as addressing housing needs.

The Integrated Offender Management Unit now sits within the Maidstone Community Safety Unit and is overseen by Kent Police and links closely with the Kent Probation Service, Maidstone Prison and other services.

Substance misuse

If you feel that you or someone you know needs help with an alcohol or drug problem you can download our Substance Misuse Directory for help and support.

If you are worried that you might be drinking too much, Don't Bottle It Up is an online test, with advice and information about where to find support locally.

Needle Exchange

If you are using a needle and syringe, dispose of them safely.

Crime Reduction Initiative (CRI) is a charity based at Mill House, Mill Street. It offers a needle exchange service from 9am – 5pm every day. It has been working with pharmacies in Maidstone and the following now offer the service:

  • Lloyds Pharmacy, 58-60 Tonbridge Road, Maidstone, ME16 8SE
  • Lloyds Pharmacy, 11 Park Wood Parade, Park Wood, Maidstone, ME15 9HL

We provide a collection service for clinical waste. More information about the service can be found on our clinical collections page.

Preventing violent extremism (Terrorism)

The Prevent Strategy is part of our Government's Counter-Terrorism strategy, known as CONTEST. It aims to stop people becoming terrorists or supporting terrorism.

Prevent looks to combat all types of extremism. It doesn't look to criminalise people for holding extreme views. Instead it seeks to prevent individuals from using, or promoting, violent activity to enforce these views.

It's driven by many local and national groups, each with a crucial role to play in making sure our local communities are safe from the threat of extremism.

No one's better placed to spot and stop potential extremist activity in your community than you are. Some examples include:

  • Posting leaflets or displaying posters that carry a violent extremist message
  • Extremist groups meeting at community centres
  • Viewing terrorist or violent extremist promotional videos

Who to call

If you're suspicious of how someone's acting or you have other information relating to terrorist activity, call the anti-terrorist hotline on 0800 789 321 or the police on 999. All calls will be strictly confidential.

If you're deaf or hard of hearing, you can use a text phone to call the hotline on 0800 032 4539.

For further information visit Kent Police’s website or the ‘Let’s Talk About It' website.


Online training is open to anyone that may come into contact with people who might be vulnerable to becoming involved in extremism.

The online course takes around 15 minutes. For more information visit the College of Policings Training website.

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