maidstone.gov.uk

Community Trigger


Community Trigger

It is a process which lets you ask your local Community Safety Partnership to review responses to incidents of anti-social behaviour.

The Trigger has been introduced to help make sure that agencies are working together to resolve incidents of anti-social behaviour that are affecting residents' quality of life. We will do this by sharing information between agencies, reviewing the actions that have been taken and trying to reach a solution that will hopefully stop the incident from happening again.

The Trigger does not replace any complaints procedure that organisations already have. It doesn't stop you from complaining to the Local Government Ombudsman or the Independant Police Complaints Commission either.

When is used?

It can be used if you have reported at least three incidents of anti-social behaviour to a relevant organisation in the previous six months. These are incidents where the same behaviour, nuisance, or problem has reoccured and was reported within one month of it happening.

To report an incident of anti-social behaviour, please call the police on their non emergency number, 101.

If you or someone you know is being bullied, harassed or abused because of race, religion, disability, sexuality or genfer identity, then you can report it on the Independent Hate Crime Reporting line on 0800 138 1624.

How to use it?

To use the Trigger, you can complete our online form.

You will need to provide details of the date of each incident reported, who it was reported to, including name, organisation and/or reference number if available. You will also need to provide information about the incident that you reported. You will be asked to agree to allow your details and information to be shared with other agencies.

It can be used by anyone on behalf of a victim, but the victim's consent will be needed before the Trigger can be used on their behalf.

Expectations

Once a Community Trigger application has been received and accepted, the Community Safety Unit (CSU) will contact the other agencies involved to confirm that the details of the reported incidents meet the criteria for the trigger. When this has been done, you will be contacted to let you know what action will be taken.

Once the criteria has been checked, the CSU will request that agencies provide complete details of the case and any action that has been taken to report the issues reported.

Arrangements will be made for a review panel to be formed, who will then carry out a case review. The panel will involve senior staff from the appropriate Community Safety Partnership agencies, the Registered Social Landlords and/or other partners that may have been involved. The panel will discuss the anti-social behaviour and the action taken.

We will write to you soon after the panel meeting to let you know the findings and recommendations. We aim to do this as quickly as possibly, and within 25 working days. If the review takes longer than this we will contact you to explain the delay.

We report on the number of Community Trigger applications and provide a summary of the key findings to the Maidstone Community Safety Partnership and the Office of the Kent Police and Crime Commissioner.

Appeals

If you aren't happy with the way your application has been handled or the response you get from the review panel, then you can request that a second review is carried out by an independent panel.

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