Council Performance

Performance Results

The Council reports progress on a range of Government led performance indicators as well as a number of locally set indicators to support local priorites. These are reported quarterly to Cabinet and an annual plan, known as the Best Value Performance Plan (BVPP) s produced each year containing all out performance out-turns for the year and to set performance indicators and targets for the next three years.

Our most recent Performance Plan was agreed by Cabinet in July 2009 containing actual out-turn for the 2008-09 financial year and targets for 2009/10 to 2011/12. The next Performance Plan is due to be agreed by cabinet in July 2011.

Please see below for links to quarterly performance reports for 2008/09 and the previous year's Best Value Performance Plan (2007/08 out-turns).

• Performance Plan 2010-13
• BVPP 2009-12
• Best Value Performance Plan 2008-11

Internally the Council maintains performance through the Excelsis Performance Management system, with monthly targets set for each of the 40 teams across the Council.

All performance out-turns are required to be calculated and produced in line with the Council's Data Quality Policy, this is reviewed on an annual basis and officers are required to sign a checklist confirming that the data they have provided adheres to this policy.  

In addition to performance indicators the Council is also required to undertake satisfaction surveys where residents are asked for their views on the Council, the services provided and whether they have improved. The latest results can be found below:

Place Survey 2008/09 (External Site)

• Best Value User Satisfaction Survey 2006-07 (National Data on Audit Commission Website)
• Summary of Key Findings (General Survey)
• Summary of Key Findings (Planning)
• Summary of Key Findings (Benefits)

This information is also available in alternative formats on request by calling 01622 602491 or emailing policyandperformance@maidstone.gov.uk.  From the left hand menu of this website you can also find links so that you can view website pages in different languages or, if you have a visual impairment, you can use 'browsealoud'. 

For further budget information view our online council documents.

For further information on the Council’s overall performance please visit the Audit Commission website http://www.audit-commission.gov.uk/