Consultation - Service Delivery

Consultation and Community Engagement

Maidstone Borough Council is committed to giving the community opportunities to have a say in what happens in the town and to become more active in decision making.

Why is it important?

To provide the best services possible it is important that we talk to communities and get their views on service delivery and neighbourhood problems so we can tackle them together. Giving communities a stronger voice helps build trust and promotes positive change in neighbourhoods. If you would like to know more about the Council's consultation strategy please read the borough's Communications & Consultation Strategy for further information.

Getting involved

There are times when the council will actively seek views and opinions but it also receives comments from residents and customers daily in a variety of different means. The information given to us by residents and customers is equally as valuable to as those views we deliberately seek. Whether it is a concern raised about service or area of the borough or a compliment about a member of staff, all this information forms the basis of our service improvement and policy-making approach.

There are many different ways you can get involved including: