Housing benefit - new claim
Housing Benefits are to help people on low incomes pay their
rent and council tax. To make your
application please call us on 01622 602557 or visit
us at the Gateway, King Street, Maidstone. Our advisors will help
you make your application.
Who can claim Housing Benefit?
There are six basic conditions:
- You must normally be resident;
- It must be your main home;
- You must have a liability pay rent and/or council
- You must either be entitled to Income Support, Jobseekers
Allowance, Pension Credit, or have a low income.
- You must provide your National Insurance Number for yourself
and your partner and evidence that it is correct and belongs
to each of you.
- You also need to show us evidence of your
identity and occupation of the accommodation that you are claiming
- It doesn't matter whether you are in work or not;
- you can be employed or self employed;
- you can get Housing Benefit even if you do not receive any
- you may be single or have a partner;
- you may be in a civil partnership or living together as if in a
- you may be a pensioner; and
- you do not need to have paid any National Insurance
However if you are a full time student, unless
you are disabled, deaf or have dependent
children, you may not qualify.
You will not be entitled to Housing Benefit if you live in the
same household as and pay rent to a close relative.
How to claim
Call 01622 602557 to make a claim. We can take all the
personal and financial details over the phone and let you know
whether you qualify for help with your rent or council tax. If you
do qualify, an appointment will be made for you to come in and see
a Benefit Officer. Your benefit will be decided while you wait
and you will be given letters confirming your entitlement.
If you are making a new claim for Job Seekers Allowance, Income
Support or Employment and Support Allowance through the
Job Centre, they will take all the details we need for Housing /
Council Tax Benefit and pass these details on to us - you do
not need to make a separate claim with us.
How long will it take?
We aim to process all new claims and
change of circumstances within fourteen days of receiving all the
information and documents needed to support your claim. Your claim
for Housing Benefit and Council Tax Benefit may take longer if
you delay in providing this evidence. Our Supporting
Document List gives examples of the documents you can
provide to us.
We are currently processing 94.13% of new
claims within fourteen days of receiving the information
needed. The average time to process new claims is 12.63 days
and change of circumstances is 7.10 days
(based on claims during August 10 to September